DTC Customer Privacy Policy
As a DTC subscriber, you have a right to know what we do with your personal information. This Customer Privacy Policy describes our practices with respect to your “personally identifiable information” and certain other information and applies to DTC subscribers’ use of DTC’s phone, internet, and cable services.
PERSONALLY IDENTIFIABLE INFORMATION
To provide cable and other services, we collect and maintain personally identifiable information concerning customers. That information may include name, address, phone number, social security number, date of birth, driver’s license number, billing records, service maintenance and repair records, premium service subscription information, marketing information, and customer complaints.
Except as indicated below under Disclosure prohibited; exceptions, all personally identifiable information is used for the normal business purpose of offering and providing cable television service and other services to you. Only persons authorized by us may access this information. Persons authorized to access customer information include our employees and sales agents, billing and collections services, accountants, and other businesses that provide products and services to us. These persons may access customer information on a regular basis. We maintain certain customer information for as long as we provide service to a customer and for a commercially reasonable time thereafter. Other customer information is periodically destroyed.
Disclosure prohibited; exceptions. Federal law prohibits the disclosure of your personally identifiable subscriber information without your consent, except under the following circumstances:
Business activities. We may disclose customer information in order to conduct business activities related to providing cable service or other service.
Unauthorized reception of cable service. We may disclose customer information in order to detect unauthorized reception of our cable service.
Names and addresses to third parties. We may disclose names and addresses to third parties for the purposes of mailing lists, charities, and direct mail marketing, unless you notify us in writing that you do not wish us to disclose it. You may write us at any time with this request.
Court order. We must disclose personally identifiable information without your consent if we are required to do so by a court order. If we are served with a court order requiring disclosure, we will promptly inform you before releasing any information. You will then have an opportunity to contest the order.
Law enforcement request. We may also disclose personally identifiable information without your consent when requested by law enforcement under certain circumstances.
Customer rights. As a customer, you may review your personal information maintained by us by contacting us and making an appointment to meet at our office during normal business hours. We will need a reasonable amount of time to collect the information and remove any references to other customers. You may request correction of any errors in personal information that we collect or maintain pertaining to you. You have the right under federal law to enforce your privacy rights through a civil action in federal district court.
CUSTOMER PROPRIETARY NETWORK INFORMATION
Customer Proprietary Network Information (“CPNI”) is personally identifiable information that we collect when providing you with telephone or broadband Internet access services. CPNI typically consists of telephone numbers called by the subscriber along with the associated call duration and timing of those calls as well as call frequency and any call management services utilized by the customer. The FCC requires DTC to notify all subscribers of their rights to restrict the use of their CPNI. You have the right, and DTC has a duty, under federal law, to protect the confidentiality of your CPNI.
Permitted use of CPNI. CPNI can be used by DTC for certain purposes without your permission. DTC may use CPNI to offer you new or enhanced services that are related to the category of services to which you currently subscribe. DTC may also use CPNI to respond to your inquiry regarding services you currently use or related services DTC offers. In addition, DTC may use CPNI in connection with repair and maintenance services, billing and collection, and to protect company property and to prevent fraud.
Prohibited use of CPNI. Unless you specifically authorize its use, DTC may not use CPNI to market services unrelated to the services to which you currently subscribe. For example, DTC may not use CPNI to offer you any type of long distance service unless you currently subscribe to DTC’s long distance offerings. DTC may not share CPNI with any other company, including our affiliate companies, unless you are a customer of our affiliate.
Additional information regarding your CPNI rights. You have the right to deny or withdraw access to CPNI at any time or to instruct DTC to disclose CPNI to unaffiliated third parties upon submission of a written request. Any approval or denial for the use of CPNI outside of the service to which you subscribe to and from the company is valid until you affirmatively revoke or limit such approval or denial. A denial of your approval will not affect the provision of any services to which you subscribe.
COMMUNICATION PREFERENCES/OPT OUT
Subscribers who do not wish to receive marketing materials, phone calls, emails or direct mail may notify DTC at any time. To opt out of receiving marketing communications by email, you may use the “unsubscribe” link at the bottom of any such email, or you may send your request in writing. You may also prohibit our permitted disclosure of your information to third parties under the Cable Act (except as otherwise required by legal process or applicable law) by notifying us in writing. You may opt out of receiving marketing communications by telephone by notifying the calling party that you wish to opt out or by following the automatic opt-out instructions on such a call. You may also opt out of such calls by sending a request in writing to the address below.
WHAT COMMUNICATIONS WILL DTC SEND?
Please be advised that your privacy policy election does not restrict DTC from initiating telephone calls, emails, or other customer contact relative to non-marketing account-related matters.
INTERNET PRIVACY POLICY
DTC does not collect Personal Information on our website or other online services without your knowledge and active participation, as discussed herein. You may visit our website without divulging any Personal Information. However, there are areas of our website that might require you to provide Personal Information in order to contact DTC directly, including but not limited to, registering e-mails, obtaining remote access, and contacting online technical support.
Information is collected on this site in the following ways: